CSA Z24510 : 2010
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE ASSESSMENT AND FOR THE IMPROVEMENT OF THE SERVICE TO USERS
Hardcopy , PDF
28-07-2021
English
01-01-2014
Foreword
Introduction
1 Scope
2 Terms and definitions
3 Elements of the service relating to users
4 Objectives for the service in respect of users' needs and
expectations
5 Guidelines for satisfying users' needs and expectations
6 Assessment criteria for service to users
7 Assessment of water services
8 Performance indicators
Annex A (informative) - Tables of corresponding terms in
English, French and Spanish
Annex B (informative) - Example of performance indicators
Annex C (informative) - Example of confidence-grading
scheme for performance indicators systems
Bibliography
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