ISO 9241-154:2013
Current
The latest, up-to-date edition.
Ergonomics of human-system interaction Part 154: Interactive voice response (IVR) applications
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
English, French
02-05-2013
ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.
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