ANSI/ISO/ASQ 10004:2012
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
Quality Management - Customer Satisfaction - Guidelines For Monitoring And Measuring
Hardcopy , PDF
04-29-2015
English
04-29-2015
Gives guidance in defining and implementing processes to monitor and measure customer satisfaction.
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