EG 202 843 : 1.2.1
Current
The latest, up-to-date edition.
USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION
Hardcopy , PDF
English
Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions, symbols and abbreviations
4 Common Basis for QoS parameter assessment
5 Parameter Definitions
6 Evaluation specific methodology/system
Annex A - Aggregate rating of a customer relationship
stage (or performance category) from a set
of individual performance parameter ratings
History
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.