AWWA M5 : 2

Acknowledgments
Chapter 1 - Introduction
Chapter 2 - Managing the Utility
Chapter 3 - Effective Public Communications
Chapter 4 - Utility Financial Management
Chapter 5 - Customer Service
Chapter 6 - Operations and Maintenance
Chapter 7 - Environmental Health and Safety
Chapter 8 - Security
Chapter 9 - Crisis Communications
Chapter 10 - Human Resource Management
Chapter 11 - Information Systems and Services
Chapter 12 - Legal Issues
Chapter 13 - Support Services
Chapter 14 - Gaining a Competitive Edge
Index

Supplies basic training in water utility management and organizational structure. Also includes all areas of public water utility management: - Organizational structure; - Financial management; - Customer service; - Operations and maintenance; - Safety and security; - Emergency planning; - Human resources; - Information systems; - Legal and regulatory issues; - Public communications.