BS 15000-1:2002
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
IT service management Specification for service management
Hardcopy , PDF
English
27-09-2002
15-12-2005
Foreword
1 Scope
2 Terms and definitions
3 Requirements for a management system
4 Planning and implementing service management
5 Planning and implementing new or changed services
6 Service delivery process
7 Relationship processes
8 Resolution processes
9 Control processes
10 Released process
Bibliography
Figures
Describes the requirements for an organisation to deliver managed services of an acceptable quality for its customers.
| Committee |
IST/60
|
| DevelopmentNote |
To be read in conjunction with BS DISC PD0005(2003), BS DISC PD0015(2002) and BS 15000-2(2002) Supersedes BS 15000(2000) and 02/683006 DC (10/2002)
|
| DocumentType |
Standard
|
| Pages |
18
|
| PublisherName |
British Standards Institution
|
| Status |
Withdrawn
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| AS 8018.1-2004 | Identical |
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