BS EN 61968-8:2016
Current
The latest, up-to-date edition.
Application integration at electric utilities. System interfaces for distribution management Interfaces for customer operations
Hardcopy , PDF
English
31-05-2016
FOREWORD
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
4 Reference and information models
5 Customer support message types
Annex A (normative) - XML schemas for message payloads
Bibliography
Annex ZA (normative) - Normative references to
international publications with their
corresponding European publications
Describes the information content of a set of message types that can be used to support many of the business functions related to customer support.
| Committee |
PEL/57
|
| DevelopmentNote |
Supersedes 11/30187234 DC. (06/2016)
|
| DocumentType |
Standard
|
| Pages |
64
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
| Supersedes |
IEC 61968-8:2015 specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise.
| Standards | Relationship |
| EN 61968-8:2016 | Identical |
| IEC 61968-8:2015 | Identical |
| EN 62058-21:2010 | Identical |
| I.S. EN 61968-8:2016 | Equivalent |
| UNE-EN 61968-8:2016 | Equivalent |
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