BS ISO/IEC 19086-1:2016
Current
The latest, up-to-date edition.
Information technology. Cloud computing. Service level agreement (SLA) framework Overview and concepts
Hardcopy , PDF
English
30-09-2016
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviated terms
5 Overview of SLAs for cloud services
6 Relationship between the cloud service
agreement and cloud SLAs
7 Cloud SLA management best practices
8 The role of cloud service level objectives,
cloud service qualitative metrics, remedies
and exceptions in the cloud SLA
9 Cloud SLA components
10 Cloud SLA content areas and their components
Bibliography
Provides a set of common cloud SLA building blocks (concepts, terms, definitions, contexts) that can be used to create cloud Service Level Agreements (SLAs).
| Committee |
IST/38
|
| DevelopmentNote |
Supersedes 16/30316173 DC. (10/2016)
|
| DocumentType |
Standard
|
| Pages |
48
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| ISO/IEC 19086-1:2016 | Identical |
| ISO/IEC 17998:2012 | Information technology — SOA Governance Framework |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC 27017:2015 | Information technology — Security techniques — Code of practice for information security controls based on ISO/IEC 27002 for cloud services |
| ETSI EN 301 549 V1.1.2 (2015-04) | Accessibility requirements suitable for public procurement of ICT products and services in Europe |
| ISO/IEC 38500:2015 | Information technology — Governance of IT for the organization |
| ISO/IEC 29151:2017 | Information technology — Security techniques — Code of practice for personally identifiable information protection |
| ISO/IEC 27002:2013 | Information technology — Security techniques — Code of practice for information security controls |
| ISO/IEC 27018:2014 | Information technology — Security techniques — Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors |
| ISO/IEC 40500:2012 | Information technology — W3C Web Content Accessibility Guidelines (WCAG) 2.0 |
| ISO/IEC 20000-1:2011 | Information technology — Service management — Part 1: Service management system requirements |
| ISO/IEC 19086-3:2017 | Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements |
| ISO/IEC 19944:2017 | Information technology — Cloud computing — Cloud services and devices: Data flow, data categories and data use |
| ISO/IEC Guide 71:2014 | Guide for addressing accessibility in standards |
| ISO/IEC 27040:2015 | Information technology — Security techniques — Storage security |
| ISO/IEC 17789:2014 | Information technology — Cloud computing — Reference architecture |
| ISO/IEC 17788:2014 | Information technology — Cloud computing — Overview and vocabulary |
| ISO/IEC 24751-1:2008 | Information technology — Individualized adaptability and accessibility in e-learning, education and training — Part 1: Framework and reference model |
| BS 10012:2009 | Data protection. Specification for a personal information management system |
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