BS ISO/IEC 19086-3:2017
Current
The latest, up-to-date edition.
Information technology. Cloud computing. Service level agreement (SLA) framework Core conformance requirements
Hardcopy , PDF
English
01-08-2017
Foreword
1 Scope
2 Normative references
3 Terms and definitions
4 Abbreviated terms
5 Conformance
6 Relationship between the cloud service agreement
and cloud SLAs
7 Cloud SLA Management
8 Role of cloud service level objectives, cloud service
qualitative objectives, metrics, remedies, and
exceptions in the cloud SLA
9 Cloud SLA components
10 Cloud SLA content areas and their components
Bibliography
Describes the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086-1 and guidance on the core conformance requirements.
| Committee |
IST/38
|
| DevelopmentNote |
Supersedes 16/30336264 DC. (08/2017)
|
| DocumentType |
Standard
|
| Pages |
26
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
| Supersedes |
This document specifies the core conformance requirements for Service Level Agreements (SLAs) for cloud services based on ISO/IEC19086‑1 and guidance on the core requirements. This standard is for the benefit and use by both cloud service providers and cloud service customers.
This document does not provide a standard structure that would be used for cloud SLAs.
This document does not supersede any legal requirement.
| Standards | Relationship |
| ISO/IEC 19086-3:2017 | Identical |
| ISO/IEC 19086-1:2016 | Information technology — Cloud computing — Service level agreement (SLA) framework — Part 1: Overview and concepts |
| ISO/IEC 19944:2017 | Information technology — Cloud computing — Cloud services and devices: Data flow, data categories and data use |
| ISO/IEC 17789:2014 | Information technology — Cloud computing — Reference architecture |
| ISO/IEC 17788:2014 | Information technology — Cloud computing — Overview and vocabulary |
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