EN 45011:1998

1 Scope
2 References
3 Definitions
4 Certification body
   4.1 General provisions
   4.2 Organization
   4.3 Operations
   4.4 Subcontracting
   4.5 Quality system
   4.6 Conditions and procedures for granting, maintaining,
        extending, suspending and withdrawing certification
   4.7 Internal audits and management review
   4.8 Documentation
   4.9 Records
   4.10 Confidentiality
5 Certification body personnel
   5.1 General
   5.2 Qualification criteria
6 Changes in the certification requirements
7 Appeals, complaints and disputes
8 Application for certification
   8.1 Information on the procedure
   8.2 The application
9 Preparation for evaluation
10 Evaluation
11 Evaluation report
12 Decision on certification
13 Surveillance
14 Use of licences, certificates and marks of conformity
15 Complaints to suppliers
Annex ZA (normative) Normative references to international
                     publications with their relevant
                     European publications

This document specifies general requirements that a third party operating a product certification system shall meet if it is to be recognized as competent and reliable. In this document the term certification body is used to cover any body operating a product certification system. The word product is used in its widest sense and includes processes and services; the word standard is used to include other normative documents, specifications or technical regulations.