EN ISO 9004:2018

European foreword
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Quality of an organization and sustained success
5 Context of an organization
6 Identity of an organization
7 Leadership
8 Process management
9 Resource management
10 Analysis and evaluation of an organization's performance
11 Improvement, learning and innovation
Annex A (informative) - Self-assessment tool
Bibliography

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.