ETSI EG 202 009-3 V1.3.1 (2015-07)
Current
The latest, up-to-date edition.
User Group; Quality of ICT services; Part 3: Template for Service Level Agreements (SLA)
Hardcopy , PDF
English
01-07-2015
Intellectual Property Rights
Foreword
Modal verbs terminology
Introduction
1 Scope
2 References
3 Definitions and abbreviations
4 SLA Principles
5 SLA Contract
6 User part: Demand
7 Provider part: Offer
8 Conditions of contract
9 Building a Service Level Agreement (SLA)
10 Revision procedures of SLA contract
11 Conclusion
Annex A (informative) - Bibliography
History
Specifies a framework for a Service Level Agreement between a customer and a supplier of Telecommunications Services.
| DocumentType |
Standard
|
| Pages |
23
|
| PublisherName |
European Telecommunications Standards Institute
|
| Status |
Current
|
| ETSI EG 202 009-1 V1.3.1 (2014-12) | User Group; Quality of telecom services; Part 1: Methodology for identification of indicators relevant to the Users |
| ETSI EG 202 009-2 V1.3.1 (2014-12) | User Group; Quality of telecom services; Part 2: User related indicators on a service specific basis |
| ETSI EG 202 009-1 V1.3.1 (2014-12) | User Group; Quality of telecom services; Part 1: Methodology for identification of indicators relevant to the Users |
| ETSI EG 202 009-2 V1.3.1 (2014-12) | User Group; Quality of telecom services; Part 2: User related indicators on a service specific basis |
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