ETSI TR 102 548 V1.1.1 (2008-11)
Current
The latest, up-to-date edition.
Human Factors (HF); User Experience; 3G and Mobile Broadband Interoperability Plugtest: Approach, scenarios and test specification; Outcomes, conclusions and recommendations
Hardcopy , PDF
01-11-2008
Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
2.1 Normative references
2.2 Informative references
3 Definitions and abbreviations
3.1 Definitions
3.2 Abbreviations
4 Background
4.1 The importance of a good ICT user experience for
interoperable services
4.2 ETSI Technical Committee Human Factors (TC HF)
4.3 Interoperability and the ETSI Plugtests[TM] concept
5 An introduction to applicable ETSI TC HF deliverables
5.1 Basic areas
5.2 Mobile communication
5.3 Specific accessibility work
5.4 Personalization, internationalization and user
identification
5.5 Specific application areas
6 A usage life-cycle oriented approach
7 Event planning, organization and overview
7.1 Planning and organization: three trials
7.2 The Plugtest event (April 24-26, 2007)
7.3 Organizational efforts
8 The use case and focus area specifications for the first and
second Plugtest events
8.1 Persona and scenario
8.2 Session 1: Introduction, overview and warm-up
8.3 Session 2: Pre-purchase/subscription
8.4 Session 3: Ownership/use
8.5 Session 4: Re-purchase/subscription
8.6 Session 5: Applications
8.7 Session 6: Debrief workshop, results summary and
conclusions
9 Plugtest
9.1 Day 1: Presentations
9.2 Day 2: Focus area sessions
9.3 Day 3: Accessible mobile and web-based conversational
services
10 Challenges, achievements and lessons learned
10.1 The challenges in running a User Experience
Interoperability event
11 Outcomes, conclusions and recommendations
11.1 Outcomes
11.2 Overall conclusions about and recommendations for future
Human Factors/user experience interoperability events
History
Gives the background, approach, scenarios, test specification and other necessary information for the performance of an ETSI "3G & Mobile Broadband Interoperability Plugtest" event and a summary of the event's results, achievements, outcomes, conclusions and recommendations.
| DocumentType |
Technical Report
|
| Pages |
50
|
| PublisherName |
European Telecommunications Standards Institute
|
| Status |
Current
|
| ISO 9241-11:1998 | Ergonomic requirements for office work with visual display terminals (VDTs) — Part 11: Guidance on usability |
| ETSI EG 202 067 V1.1.1 (2002-09) | Universal Communications Identifier (UCI); System framework |
| ETSI EG 202 320 V1.2.1 (2005-10) | Human Factors (HF); Duplex Universal Speech and Text (DUST) communications |
| ETSI EG 202 487 V1.1.2 (2008-02) | Human Factors (HF); User experience guidelines; Telecare services (eHealth) |
| ETSI ETR 070 ed.1 (1993-06) | Human Factors (HF); The Multiple Index Approach (MIA) for the evaluation of pictograms |
| ETSI TR 102 202 V1.1.2 (2003-05) | Human Factors (HF); Human Factors of work in call centres |
| ISO 20282-1:2006 | Ease of operation of everyday products — Part 1: Design requirements for context of use and user characteristics |
| ETSI EG 202 423 V1.1.1 (2005-10) | Human Factors (HF); Guidelines for the design and deployment of ICT products and services used by children |
| ETSI ETR 297 ed.1 (1996-07) | Human Factors (HF); Human Factors in Videotelephony |
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