ISO 10008:2013
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
English, French, Russian
27-05-2013
09-04-2025
ISO 10008:2013 provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.
It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity.
ISO 10008:2013 is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.
ISO 10008:2013 aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.
The guidance given in ISO 10008:2013 can complement an organization's quality management system.
| Committee |
ISO/TC 176/SC 3
|
| DevelopmentNote |
Supersedes ISO/DIS 10008. (06/2013)
|
| DocumentType |
Standard
|
| Pages |
29
|
| PublisherName |
International Organization for Standardization
|
| Status |
Withdrawn
|
| SupersededBy |
| Standards | Relationship |
| BS ISO 10008:2013 | Identical |
| FD ISO 10008 : 2013 FD | Identical |
| NEN ISO 10008 : 2013 | Identical |
| DIN ISO 10008:2015-01 | Identical |
| ANSI/ISO/ASQ 10008:2013 | Identical |
| GOST R ISO 10008 : 2014 | Identical |
| NBN ISO 10008 : 2014 | Identical |
A newer version of this standard is available.
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