ISO/IEC TS 33054:2020
Current
The latest, up-to-date edition.
Information technology — Process assessment — Process reference model for service management
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English
02-06-2020
This document defines a process reference model for the domain of service management.
The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.
The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).
| DocumentType |
Standard
|
| Pages |
73
|
| PublisherName |
International Organization for Standardization
|
| Status |
Current
|
| Standards | Relationship |
| PD ISO/IEC TS 33054:2020 | Identical |
| INCITS/ISO/IEC 30105-4:2022(2023) | Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 4: Key concepts |
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