UNE-ISO 18091:2015
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
Quality management systems -- Guidelines for the application of ISO 9001:2008 in local government
Hardcopy , PDF
Spanish, Castilian, English - Spanish, Castilian
06-05-2015
11-09-2019
The objective of this International Standard is to provide local governments with guidelines for achieving reliable results through the application of ISO 9001:2008 on an integral basis. These guidelines do not,
however, add, change or modify the requirements of ISO 9001:2008.
Citizens consider a local government to be reliable if it can consistently guarantee a minimum level of reliability for all key processes and products/services. It is important that all the local government s
processes, including management, operational and support processes, constitute a single, integral, quality management system, and that the focus of use and further development of the quality management
system is on achieving results. The integral character of this system is important because, otherwise, although a local government might be reliable in some areas of activity, it might be unreliable in others.
In determining the quality management system processes, it is important that the local government considers the processes necessary to provide reliable products/services to its customers/citizens (see
Annex A). The processes involved are managerial, operational and supporting processes, and they include management processes, product/service delivery processes and any other processes needed for
the effective operation of the quality management system. Annex B provides the diagnostic methodology for local governments to evaluate the scope and maturity of their processes and products/services. Using Annex B for integral diagnostics is a preferred starting point for users of this International Standard.
| Committee |
CTN 66/SC 1
|
| DevelopmentNote |
Supersedes UNE IWA 4. (05/2015)
|
| DocumentType |
Standard
|
| Pages |
80
|
| PublisherName |
Asociación Española de Normalización
|
| Status |
Superseded
|
| Standards | Relationship |
| ISO 18091:2014 | Identical |
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