BS EN 15221-3:2011
Current
The latest, up-to-date edition.
Facility Management Guidance on quality in Facility Management
Hardcopy , PDF
English
01-31-2012
This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to ENISO9000, ENISO9001 and EN15221-2 within the framework of EN15221-1. The standard provides a link into management methods and management theories.
This European Standard is applicable to:
FM in public and private organizations;
client organization and service provider relationships;
full range of facility products or facility services;
both types of service providers in FM (internal and external);
all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.).
This European Standard is applicable to business services (not consumer oriented).
This European Standard does not:
replace the quality management systems of the client organization;
provide standard forms:
for performance and quality management systems (delivering a quality management system);
for defining requirements;
for a measurement tool;
for service level;
apply to the certification of the quality system of Facility Management (covered by ENISO9001).
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