07/30166081 DC : 0
Superseded
Superseded
View Superseded by
BS EN 14012 - POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES
Available format(s)
Hardcopy , PDF
Language(s)
English
Publisher
Superseded date
01-31-2010
Superseded by
Excluding Tax where applicable
BS EN 14012
| Committee |
SVS/4
|
| DocumentType |
Draft
|
| Pages |
47
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy |
| CEN/CLC Guide 6:2014 | Guide for addressing accessibility in standards |
| ISO 10002:2014 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization — A quality management approach |
Summarise