08/30195548 DC : 0

Foreword
Remarks for certification
Introduction
0.1 General
0.2 Process approach
0.3 Relationship with ISO 9004
0.4 Compatibility with other management
    systems
0.5 Goal of this Technical Specification
1 Scope
  1.1 General
  1.2 Application
2 Normative reference
3 Terms and definitions
  3.1 Terms and definitions for the
      automotive industry
4 Quality management system
  4.1 General requirements
  4.2 Documentation requirements
5 Management responsibility
  5.1 Management commitment
  5.2 Customer focus
  5.3 Quality policy
  5.4 Planning
  5.5 Responsibility, authority and
      communication
  5.6 Management review
6 Resource management
  6.1 Provision of resources
  6.2 Human resources
  6.3 Infrastructure
  6.4 Work environment
7 Product realization
  7.1 Planning of product realization
  7.2 Customer-related processes
  7.3 Design and development
  7.4 Purchasing
  7.5 Production and service provision
  7.6 Control of monitoring and measuring
      equipment
8 Measurement, analysis and improvement
  8.1 General
  8.2 Monitoring and measurement
  8.3 Control of nonconforming product
  8.4 Analysis of data
  8.5 Improvement
Annex A (normative) - Control plan
      A.1 Phases of the control plan
      A.2 Elements of the control plan
Bibliography

DD ISO/TS 16949: 2009