12/30209299 DC : 0
Superseded
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BS ISO 10008 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS
Hardcopy , PDF
English
06-30-2013
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and Definitions
4 Guiding Principles
5 Business-to-consumer electronic commerce
transaction system
6 Single-phase processes
7 Multi-Phase Processes
8 Maintenance and improvement
Annex A (informative) - Guidance for small business
Annex B (informative) - Customer satisfaction and consumer
needs in the B2C ECT Context
Annex C (informative) - Legal and administrative aspects
Annex D (normative) - Guidance on information provision
Annex E (informative) - Guidance concerning an organization's
B2C ECT Code
Bibliography
BS ISO 10008.
| Committee |
QS/1
|
| DocumentType |
Draft
|
| Pages |
44
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy |
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