AS/NZS ISO 9000.1:1994

1 - AS/NZS ISO 9000.1:1994 QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - GUIDELINES FOR SELECTION AND USE
4 - Preface
5 - Contents
8 - Introduction
7 - Foreword
10 - 1 Scope
10 - 2 Normative reference
10 - 3 Definitions
11 - 3.1 hardware:
11 - 3.2 software:
11 - 3.3 processed material:
11 - 3.4 industry/economic sector:
11 - 3.5 stakeholder:
11 - 3.6 ISO 9000 family:
11 - 4 Principal concepts
11 - 4.1 Key objectives and responsibilities for quality
12 - 4.2 Stakeholders and their expectations
12 - 4.3 Distinguishing between quality system requirements and product requirements
12 - 4.4 Generic product categories
12 - 4.5 Facets of quality
13 - 4.6 Concept of a process
14 - 4.7 Network of processes in an organization
15 - 4.8 Quality system in relation to the network of processes
15 - 4.9 Evaluating quality systems
15 - 4.9.1 General
15 - 4.9.2 Management review
15 - 4.9.3 Quality system audits
15 - 5 Roles of documentation
15 - 5.1 Value of documentation
16 - 5.2 Documentation and evaluation of quality systems
16 - 5.3 Documentation as a support for quality improvement
16 - 5.4 Documentation and training
16 - 6 Quality system situations
17 - 7 Selection and use of International Standards on quality
17 - 7.1 General
17 - 7.2 Selection and use
17 - 7.3 Application guidelines
18 - 7.4 Software
18 - 7.5 Dependability
18 - 7.6 Quality assurance: design, development, production, installation and servicing
18 - 7.7 Quality assurance: production, installation and servicing
18 - 7.8 Quality assurance: final inspection and test
18 - 7.9 Quality management
19 - 7.10 Services
19 - 7.11 Processed materials
19 - 7.12 Quality improvement
19 - 7.13 Audits
19 - 7.14 Auditors
19 - 7.15 Managing audits
20 - 7.16 Quality assurance for measurement
20 - 8 Selection and use of International Standards for external quality assurance
20 - 8.1 General guidance
20 - 8.2 Selection of model
20 - 8.2.1 Three models for quality assurance
20 - 8.2.2 Selection
20 - 8.3 Demonstration of conformance to the selected model
21 - 8.4 Additional considerations in contractual situations
21 - 8.4.1 Tailoring and contractual elements
21 - 8.4.2 Review of contractual quality system elements
21 - 8.4.3 Supplementary quality assurance requirements
21 - 8.4.4 Pre-contract assessment
21 - 8.4.5 Audits after award of the contract
22 - Annex A - Terms and definitions taken from ISO 8402:1994
22 - A.1 quality:
22 - A.2 quality policy:
22 - A.3 quality management:
22 - A.4 quality system:
22 - A.5 quality control:
23 - A.6 quality assurance:
23 - A.7 quality improvement:
23 - A.8 product:
23 - A.9 service:
23 - A.10 customer:
23 - A.11 supplier:
23 - A.12 process:
24 - Annex B - Product and process factors
24 - B.1 Purpose
24 - B.2 Factors
25 - Annex C - Proliferation of standards
26 - Annex D - Cross-reference list of clause numbers for corresponding topics
27 - Annex E - Bibliography
28 - Appendix ZZ - Guidance on Australian and New Zealand Standards for quality management, quality control and quality assurance

Provides guidance for the selection and use of the ISO 9000 family of International Standards on quality management and quality assurance. Clarifies the principal quality-related concepts needed for effective understanding and application of the Standards, and the distinctions and interrelationships between them. This Standard is identical with and has been reproduced from ISO 9000-1:1994.

This part of ISO 9000a) clarifies principal quality-related concepts and the distinctions and interrelationships among them;b) provides guidance for the selection and use of the ISO 9000 family of International Standards on quality management and quality assurance.

First published in Australia as AS 3900-1987/ISO 9000:1987.
First published in New Zealand as NZS 5600.1:1987.
AS 3900-1987/ISO 9000:1987 and NZS 5600.1:1987 redesignated in 1990 as Joint Standard AS 3900-1987/NZS 9000:1990/ISO 9000:1987.
Redesignated in 1992 as Joint Standard AS 3900.1-1987/NZS 9000:1990/ISO 9000:1987.
Jointly revised and redesignated as Joint Standard AS/NZS ISO 9000.1:1994.