AS/NZS ISO 9004:2000

Provides guidance on applying quality management systems to the achievement of performance improvement. This extends beyond the requirements of AS/NZS ISO 9001 to the overall performance of the organization and the satisfaction of customers and other interested parties. This Standard is identical with and has been reproduced from ISO 9004:2000.

This International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.This International Standard is applicable to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization. The focus of this International Standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.This International Standard consists of guidance and recommendations and is not intended for certification, regulatory or contractual use, nor as a guide to the implementation of ISO 9001.

First published in Australia as AS 3904-1987/ISO 9004:1987.
First published in New Zealand as NZS 5600.2:1987.
AS 3904-1987/ISO 9004:1987 and NZS 5600.2:1987 redesignated in 1990 as Joint Standard AS 3904.1-1987/NZS 9004.1:1990/ISO 9004:1987.
Jointly revised and redesignated as Joint Standard AS/NZS ISO 9004.1:1994.
Jointly revised and redesignated as AS/NZS ISO 9004(Int):2000.
Jointly revised and designated as AS/NZS ISO 9004:2000.