ASQ Q10002:2004
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
Quality Management - Customer Satisfaction - Guidelines For Complaints Handling In Organizations
Hardcopy , PDF
02-08-2010
English
02-15-2008
Provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial or non-commercial activities, including those related to electronic commerce. It is intended to benefit an organization and its customers, complainants, and other interested parties.
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