ASQ Z1.11:2011

Foreword1 Scope 1.1 General2 Normative references3 Terms and definitions4 Quality management system guidelines 4.1 Managing systems guidelines 4.2 General documentation requirements 4.3 Use of quality management principles5 Management responsibility 5.1 General requirements 5.2 Needs and expectations of interested parties 5.3 Quality policy 5.4 Planning 5.5 Administration 5.6 Management review6 Resource management 6.1 General guidance 6.2 People 6.3 Infrastructure 6.4 Work environment 6.5 Information 6.6 Suppliers and partnerships 6.7 Natural resources 6.8 Finance7 Product realization 7.1 General guidance 7.2 Processes related to interested parties 7.3 Design and/or development 7.4 Purchasing 7.5 Production and service operations 7.6 Control of measuring and monitoring devices8 Measurement, analysis and improvement 8.1 General guidance 8.2 Measurement and monitoring 8.3 Control of non-conformance 8.4 Analysis of data for improvement 8.5 ImprovementAnnex A (informative) Guidelines for self-assessment A.1 Introduction A.2 Performance maturity levels A.3 Self-assessment questions

Describes quality system requirements where an education organization needs to establish confidence in its ability to design, develop, deliver instruction, evaluate students, support research, provide public service, and maintain its support services to fulfill education requirements, satisfy customers, and meet expectations of interested parties.

2011 [01/01/0001]2002 [01/01/0001]1996 [01/12/1996]