ANSI/ASQ Z1.13:1999

ForewordIntroduction1 Scope and field of application 1.1 Scope 1.2 Field of application2 References3 Definitions 3.1 External customer 3.2 Internal customer 3.3 Principal investigator 3.4 Peer review 3.5 Research plan 3.6 Stakeholder4 The management of basic and applied research projects 4.1 Responsibility for the research 4.2 Planning the research 4.2.1 Technical approach 4.2.2 Schedule and Deliverables 4.2.3 Facilities and Requirements 4.3 Performing and documenting 4.4 Assessing the performance of the research 4.5 Transferring the results of the research5 Institutional quality management program 5.1 Planning 5.2 Leadership 5.3 Support for the performance of research 5.3.1 Human Resources 5.3.2 Material Resources 5.3.3 Research Environment 5.4 Assessment 5.4.1 Research Reviews 5.4.2 Support Activities 5.4.3 Management Activities 5.4.4 Personnel Performance 5.4.5 Data Utilization 5.5 Quality improvement 5.5.1 Principles 5.5.2 Quality Improvement Goals 5.5.3 Training