BEA 003-2002

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<text>BEA 003-2002 NEW ROLES, SKILLS AND CAPABILITIES FOR THE KNOWLEDGE FOCUSED ORGANISATION</text>
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<pageno>5</pageno>
<text>ABOUT THE AUTHOR</text>
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<text>ACKNOWLEDGEMENTS</text>
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<text>CONTENTS</text>
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<text>INTRODUCTION</text>
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<text>CHAPTER 1 THE MANAGEMENT CHALLENGE OF THE 21ST CENTURY</text>
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<text>The human resources management challenge for the 21st century</text>
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<text>CHAPTER 2 KNOWLEDGE MANAGEMENT</text>
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<text>&#145;Working definitions&#146; for knowledge management</text>
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<text>CHAPTER 3 THE KNOWLEDGE-FOCUSED ORGANISATION</text>
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<text>Learning</text>
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<text>Knowledge-creating</text>
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<text>Intelligent</text>
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<text>CHAPTER 4 THE ELEMENTS OF EFFECTIVE KNOWLEDGE WORK</text>
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<text>Critical competencies</text>
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<text>Desirable skills</text>
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<text>Learned knowledge</text>
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<text>CHAPTER 5 MANAGING KNOWLEDGE AS A CORE BUSINESS PROCESS</text>
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<text>Knowledge processes</text>
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<text>Improving performance in knowledge-focused organisations</text>
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<text>Developing a knowledge-focused environment</text>
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<text>Knowledge &#145;enabling&#146; the organisation</text>
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<text>CHAPTER 6 NEW ROLES, SKILLS AND COMPETENCIES REQUIRED FOR MANAGING KNOWLEDGE IN THE KNOWLEDGE-FOCUSED ORGANISATION</text>
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<text>Objectives</text>
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<text>Titles for new knowledge management roles</text>
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<text>Realising the full potential of knowledge assets</text>
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<text>APPENDIX: SAMPLE JOB DESCRIPTIONS</text>
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<text>Competitive intelligence leader</text>
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<text>Knowledge and information manager</text>
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<text>Information literacy manager</text>
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<text>Intranet content manager</text>
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<text>Knowledge coordinator</text>
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<text>BIBLIOGRAPHY</text>
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Organisations around the globe today see &apos;Knowledge Management&apos; as an effective technique for improved organisational performance in uncertain, rapidly changing socio-political and economic environments. The KM skills handbook, "New roles, skills and capabilities in the knowledge-focused organisation", considers the application of the principles of knowledge management to human resource management in organisations intending to improve their performance by becoming more knowledge-focused.