DIN ISO 10002:2010-05
Superseded
QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS
Hardcopy , PDF
German
05-01-2010
07-08-2019
ISO 10002 gibt Anleitung für einen Prozess zur Behandlung von Beschwerden, die eine Organisation empfängt (Beschwerdemanagementprozesse).
| DevelopmentNote |
Supersedes DIN ISO 10018. (04/2005) DRAFT 2017 issued in July 2017. (07/2017)
|
| DocumentType |
Standard
|
| Pages |
72
|
| ProductNote |
Supersedes DIN ISO 10018. (ABM 04/2005) DRAFT 2017 issued in July 2017; price: 118.40 Euro. (Sukh 07/2017)
|
| PublisherName |
German Institute for Standardisation (Deutsches Institut für Normung)
|
| Status |
Superseded
|
| Standards | Relationship |
| ISO 10002:2014 | Identical |
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