DIN ISO 10003:2019-07
Current
Quality management – Customer satisfaction – Guidelines for dispute resolution external to organizations (ISO 10003:2018), English translation of DIN ISO 10003:2019-07
Hardcopy , PDF
German, English
07-01-2019
This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization.
| Committee |
TC 176
|
| DocumentType |
Standard
|
| Pages |
0
|
| PublisherName |
German Institute for Standardisation (Deutsches Institut für Normung)
|
| Status |
Current
|
| Standards | Relationship |
| ISO 10003:2018 | Identical |
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