DIN ISO 9004-2:1992-06
Withdrawn
QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART 2: GUIDELINES FOR SERVICES
Hardcopy , PDF
English
01-01-1992
08-01-2002
0 Einleitung
1 Anwendungsbereich
2 Verweisungen auf andere Normen
3 Begriffe
4 Merkmale zu Dienstleistungen
4.1 Dienstleistungsmerkmale und Merkmale des
Erbringens der Dienstleistung
4.2 Lenkung von Dienstleistungsmerkmalen und von
Merkmalen des Erbringens der Dienstleistung
5 Grundsätze zum Qualitätssicherungssystem
5.1 Schlüsselaspekte eines Qualitätssicherungssystems
5.2 Verantwortung der obersten Leitung
5.3 Personal und Mittel
5.4 Struktur des Qualitätssicherungssystems
5.5 Schnittstelle zum Kunden
6 Ablaufelemente eines Qualitätssicherungssystems
6.1 Marketingprozess
6.2 Designprozess
6.3 Prozess des Erbringens der Dienstleistung
6.4 Analyse und Verbesserung der Dienstleistung
Anhang A Beispiele für Dienstleistungen, auf die diese
Internationale Norm angewendet werden kann
Anhang B Inhaltsverzeichnis und Querverweise auf
QualitätssicherungssystemElemente und
Abschnitte
Anhang C Literaturhinweise
| DocumentType |
Standard
|
| Pages |
44
|
| PublisherName |
German Institute for Standardisation (Deutsches Institut für Normung)
|
| Status |
Withdrawn
|
| Standards | Relationship |
| EN 29004-2:1993/AC:1997 | Corresponds |
| ISO 9004-2:1991 | Identical |
| EN 29004-2:1993/AC:1997 | Identical |
| DIN ISO 11620 E : 2000 | INFORMATION AND DOCUMENTATION - LIBRARY PERFORMANCE INDICATORS |
| DIN EN ISO 9004-1:1994-08 | QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART: 1: GUIDELINES |
| DIN ISO 10012-1:1992-08 | QUALITY ASSURANCE REQUIREMENTS FOR MEASURING EQUIPMENT - PART 1: METROLOGICAL CONFIRMATION SYSTEM FOR MEASURING EQUIPMENT |
| DIN ISO 10011-1:1992-06 | GUIDELINES FOR AUDITING QUALITY SYSTEMS - PART 1: AUDITING |
| DIN EN 45012:1990-05 | GENERAL REQUIREMENTS FOR BODIES OPERATING ASSESSMENT AND CERTIFICATION/REGISTRATION OF QUALITY SYSTEMS |
| DIN ISO 9002:1990-05 | QUALITY SYSTEMS - MODEL FOR QUALITY ASSURANCE IN PRODUCTION AND INSTALLATION |
| DIN ISO 10011-2:1992-06 | GUIDELINES FOR AUDITING QUALITY SYSTEMS - PART 2: QUALIFICATION CRITERIA FOR QUALITY SYSTEMS AUDITORS |
| DIN 55350-18:1987-07 | CONCEPTS IN QUALITY AND STATISTICS - CONCEPTS RELATING TO CERTIFICATES ON RESULTS OF QUALITY INSPECTIONS - QUALITY INSPECTION CERTIFICATES |
| DIN 55350-31:1985-12 | CONCEPTS OF QUALITY MANAGEMENT AND STATISTICS; CONCEPTS OF ACCEPTANCE SAMPLING INSPECTION |
| DIN ISO 9003:1990-05 | QUALITY SYSTEMS - MODEL FOR QUALITY ASSURANCE IN FINAL INSPECTION AND TEST |
| DIN ISO 10011-1:1992-06 | GUIDELINES FOR AUDITING QUALITY SYSTEMS - PART 1: AUDITING |
| DIN 55350-22:1987-02 | CONCEPTS OF QUALITY ASSURANCE AND STATISTICS - CONCEPTS OF STATISTICS - SPECIAL PROBABILITY DISTRIBUTIONS |
| DIN ISO 9001:1990-05 | QUALITY SYSTEMS - MODEL FOR QUALITY ASSURANCE IN DESIGN/DEVELOPMENT, PRODUCTION, INSTALLATION AND SERVICING |
| DIN ISO 9000-3:1992-06 | QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - PART 3: GUIDELINES FOR THE APPLICATION OF ISO 9001 TO THE DEVELOPMENT, SUPPLY AND MAINTENANCE OF SOFTWARE |
| DIN 55350-33:1993-09 | CONCEPTS TO QUALITY MANAGEMENT AND STATISTICS; CONCEPTS OF STATISTICAL PROCESS CONTROL (SPC) |
| DIN ISO 10011-3:1992-06 | GUIDELINES FOR AUDITING QUALITY SYSTEMS - PART 3: MANAGEMENT OF AUDIT PROGRAMMES |
| DIN 55350-24:1982-11 | CONCEPTS OF QUALITY ASSURANCE AND STATISTICS; CONCEPTS OF STATISTICS; ANALYTICAL STATISTICS |
| DIN 55350-23:1983-04 | CONCEPTS OF QUALITY ASSURANCE AND STATISTICS; CONCEPTS OF STATISTICS; DESCRIPTIVE STATISTICS |
| DIN ISO 10012-1:1992-08 | QUALITY ASSURANCE REQUIREMENTS FOR MEASURING EQUIPMENT - PART 1: METROLOGICAL CONFIRMATION SYSTEM FOR MEASURING EQUIPMENT |
| DIN 55350-21:1982-05 | CONCEPTS OF QUALITY ASSURANCE AND STATISTICS; CONCEPTS OF STATISTICS; RANDOM VARIABLES AND PROBABILITY DISTRIBUTIONS |
| DIN 55350-34:1991-02 | CONCEPTS IN THE FIELD OF QUALITY AND STATISTICS; LIMIT OF DETECTION, LIMIT OF DETERMINATION AND CAPABILITY OF A METHOD FOR DETERMINATION |
| DIN ISO 9000:1990-05 | QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - GUIDELINES FOR SELECTION AND USE |
| DIN ISO 9004:1990-05 | QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - GUIDELINES |
| DIN 40041:1990-12 | DEPENDABILITY; CONCEPTS |