EN 9120:2010

Foreword
FOREWORD
REVISION SUMMARY/RATIONALE
0 Introduction
Quality management systems - Requirements
1 Scope
2 Normative references
3 Terms and definitions
4 QUALITY MANAGEMENT SYSTEM
5 MANAGEMENT RESPONSIBILITY
6 RESOURCE MANAGEMENT
7 PRODUCT REALIZATION
8 MEASUREMENT, ANALYSIS AND IMPROVEMENT
BIBLIOGRAPHY

1.1GeneralThis standard includes ISO 9001:2008 ) quality management system requirements and specifies additional aviation, space and defense industry requirements, definitions and notes as shown in bold, italic text.It is emphasized that the requirements specified in this standard are complementary (not alternative) to contractual and applicable statutory and regulatory requirements. Should there be a conflict between the requirements of this standard and applicable statutory or regulatory requirements, the latter shall take precedence.This European Standard specifies requirements for a quality management system where an organization:a)needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements; andb)aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.NOTE 1In this European Standard, the term "product" only applies to:a)product intended for, or required by, a customer;b)any intended output resulting from the product realization processes.NOTE 2Statutory and regulatory requirements can be expressed as legal requirements.1.2ApplicationAll requirements of this European Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.Where any requirement(s) of this European Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.(...)