ETR 167 : 20001
Current
The latest, up-to-date edition.
HUMAN FACTORS (HF); USER INSTRUCTIONS FOR PUBLIC TELECOMMUNICATIONS SERVICES; DESIGN GUIDELINES
Hardcopy , PDF
English
Foreword
1 Scope
2 References
3 Abbreviations
4 Introduction
5 Guideline principles
5.1 Instructions
5.2 Information amount
5.3 Information content
5.4 Completeness of information
5.5 Compatibility of instructions
5.6 Instructional steps
5.7 Modular presentation
5.8 Locating information
5.9 Information legibility
5.10 Indication of movements
5.11 Emergency information
5.12 Labelling
5.13 Pictographic instructions
5.14 Textual instructions
5.15 Choice of language
5.16 Multiple languages
5.17 Alternative methods for presenting instructions
5.18 International calls
5.19 Tariffs
5.20 Other information
6 Index
Annex A: Example of the implementation of the design principles
History
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