GR 230 CORE : ISSUE 2
Current
The latest, up-to-date edition.
GENERIC REQUIREMENTS FOR ENGINEERING COMPLAINTS
01-12-2013
1. Introduction
1.1 Purpose and Scope
1.2 Reasons for Reissue
1.3 Document Organization
1.4 Requirements Terminology
1.5 Requirements Labeling Conventions
2. Engineering Complaints
2.1 Applicable Uses of Engineering Complaints
2.2 Emergency or Special Handling
2.3 Non-Applicable Uses of Engineering Complaints
2.4 Roles and Responsibilities
2.5 EC Documentation
2.6 Billing for Customer-Applied Resolution
2.7 Unsatisfactory Resolution of an Engineering Complaint
2.8 Escalation of an Engineering Complaint
2.9 Selection and Handling of Defective Product Samples
2.10 Electronic Engineering Complaint Systems
3. Flowcharts
Appendix A : Forms
Appendix B : Major System/Subsystem List
List of Figures
3-1. Opening Phase
3-2. Monitor/Investigation Phase
3-3. Implementation/Closure Phase
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.