I.S. CWA 14842-1:2003

Introduction
1 Scope
2 Terms and definitions
3 Criteria for Information Phase
  3.1 Information presentation
  3.2 Supplier identification
  3.3 Price information
  3.4 Offer
  3.5 Information on the selection and order procedure
4 Criteria for Pre-Contractual Phase
  4.1 Purchaser's status
  4.2 Place of jurisdiction
  4.3 Applicable law
  4.4 Accessibility
5 Criteria for Contract Formation
  5.1 Scope
  5.2 Unfair terms
  5.3 Amendments
  5.4 Input errors
  5.5 Conditions of sale - Inclusion and content
  5.6 Form of contract
  5.7 Registration
  5.8 Programming
  5.9 Contract declaration
  5.10 Acceptance of contract
6 Criteria for Processing Phase
  6.1 Delivery
  6.2 Payment
  6.3 Right of withdrawal
7 Criteria for Implementation Phase
  7.1 Consumer service
  7.2 Out-of-court dispute settlement
  7.3 Warranty
  7.4 Guarantee
8 Common Trust Features in all Phases
  8.1 Data protection
  8.2 Intellectual property rights
  8.3 Fair trading
Annex A (normative) Self-declaration
Annex B (informative) List of EU regulations concerning
                      online commerce
Annex C (informative) List of guidelines and trust initiatives
Annex D (informative) List of abbreviations
Bibliography

Identifies sound online practices based on EU and International regulatory and self-regulatory framework designed to enable effective conduct of e-business with consumers (B2C).