I.S. ISO 9004-2:1994
Withdrawn
QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART 2: GUIDELINES FOR SERVICES
Hardcopy , PDF
English
06-30-1992
04-26-1994
1 Scope
2 Normative references
3 Definitions
4 Characteristics of services
4.1 Service and service delivery characteristics
4.2 Control of service and service delivery characteristics
5 Quality system principles
5.1 Key aspects of a quality system
5.2 Management responsibility
5.3 Personnel and material resources
5.4 Quality system structure
5.5 Interface with customers
6 Quality system operational elements
6.1 Marketing process
6.2 Design process
6.3 Service delivery process
6.4 Service performance analysis and improvement
Annexes
A (informative) Examples to which this part of ISO 9004 may
be applied
B (informative) Cross-reference of quality system elements
and clauses
C (informative) Bibliography
Gives guidance for establishing and implementing a quality system within an organization. It is based on the generic principles of internal quality management.
| DevelopmentNote |
Also numbered as I.S. EN 29004-2. (09/2006)
|
| DocumentType |
Standard
|
| Pages |
32
|
| PublisherName |
National Standards Authority of Ireland
|
| Status |
Withdrawn
|
| Standards | Relationship |
| ISO 9004-2:1991 | Identical |
| EN 29004-2:1993/AC:1997 | Identical |
| ISO 10011-3:1991 | Guidelines for auditing quality systems — Part 3: Management of audit programmes |
| ISO 10011-1:1990 | Guidelines for auditing quality systems — Part 1: Auditing |
| ISO 8402:1994 | Quality management and quality assurance — Vocabulary |
| ISO 9002:1994 | Quality systems — Model for quality assurance in production, installation and servicing |
| ISO 9004:2009 | Managing for the sustained success of an organization — A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9003:1994 | Quality systems — Model for quality assurance in final inspection and test |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO 10012-1:1992 | Quality assurance requirements for measuring equipment — Part 1: Metrological confirmation system for measuring equipment |
| ISO 10011-2:1991 | Guidelines for auditing quality systems — Part 2: Qualification criteria for quality systems auditors |
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