I.S. ISO 9004-4:1994
Withdrawn
QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART 4: GUIDELINES FOR QUALITY IMPROVEMENT
Hardcopy , PDF
English
11-18-1994
05-11-2018
1 Scope
2 Normative reference
3 Definitions
4 Fundamental concepts
4.1 Principles of quality improvement
4.2 Environment for quality improvement
4.3 Quality losses
5 Managing for quality improvement
5.1 Organizing for quality improvement
5.2 Planning for quality improvement
5.3 Measuring quality improvement
5.4 Reviewing quality-improvement activities
6 Methodology for quality improvement
6.1 Involving the whole organization
6.2 Initiating quality-improvement projects or activities
6.3 Investigating possible causes
6.4 Establishing cause-and-effect relationships
6.5 Taking preventive or corrective actions
6.6 Confirming the improvement
6.7 Sustaining the gains
6.8 Continuing the improvement
7 Supporting tools and techniques
7.1 Tools for numerical data
7.2 Tools for non-numerical data
7.3 Training in applying tools and techniques
Annex A Supporting tools and techniques
Annex B Bibliography
Gives management guidelines for implementing continuous quality improvement within an organisation.
| DocumentType |
Standard
|
| Pages |
42
|
| PublisherName |
National Standards Authority of Ireland
|
| Status |
Withdrawn
|
| ISO 9004-3:1993 | Quality management and quality system elements — Part 3: Guidelines for processed materials |
| ISO 7870:1993 | Control charts — General guide and introduction |
| ISO 8402:1994 | Quality management and quality assurance — Vocabulary |
| ISO 9004-2:1991 | Quality management and quality system elements — Part 2: Guidelines for services |
| ISO 9004:2009 | Managing for the sustained success of an organization — A quality management approach |
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