JIS Z 9920:2000
Superseded
View Superseded by
Complaints handling management systems -- Guideline
English
10-31-2000
06-11-2025
ForewordIntroduction1 Scope2 Definitions3 Construction of complaints handling management system4 Elements of complaints handling
This Japanese Industrial Standard gives the elements necessary for the organization to secure the right of a person who submits a complaint about the product and to quickly meet and fairly solve the complaint and specifies the complaints handling management system which represents a process starting from the reception of complaints in the organization and coming to the finish of handling.
| DocumentType |
Standard
|
| Pages |
10
|
| PublisherName |
Japanese Standards Association
|
| Status |
Superseded
|
| SupersededBy |
2000 [20/10/2000]
| JIS S 0200:2002 | Guidelines for consumer protection in electronic commerce |
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