ONORM EN 15221-1 : 2007

Foreword
Introduction
1 Scope
2 Terms and definitions
3 Scope of Facility Management
Annex A (informative) Facility Management model
      A.1 General
      A.2 Organisation
      A.3 Demand and supply
      A.4 Levels of interaction (strategic, tactical,
          operational)
      A.5 Conclusion
Annex B (informative) Scope of Facility Management
      B.1 General
      B.2 Space & Infrastructure
      B.3 People & Organisation

Provides relevant terms and definitions in the area of Facility Management. It also provides insight into the scope of Facility Management.