PD ISO/IEC TR 20000-4:2010
Withdrawn
Information technology. Service management Process reference model
Hardcopy , PDF
English
12-31-2010
11-02-2021
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of the PRM
5 Process descriptions
Annex A (informative) - Statement of conformity to
ISO/IEC 15504-2
Bibliography
Provides a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1.
| Committee |
IST/60
|
| DocumentType |
Standard
|
| Pages |
34
|
| PublisherName |
British Standards Institution
|
| Status |
Withdrawn
|
| Standards | Relationship |
| ISO/IEC TR 20000-4:2010 | Identical |
| ISO/IEC TR 24774:2010 | Systems and software engineering — Life cycle management — Guidelines for process description |
| ISO/IEC 15504-5:2012 | Information technology — Process assessment — Part 5: An exemplar software life cycle process assessment model |
| ISO/IEC 15504-3:2004 | Information technology — Process assessment — Part 3: Guidance on performing an assessment |
| ISO/IEC 15504-4:2004 | Information technology — Process assessment — Part 4: Guidance on use for process improvement and process capability determination |
| ISO/IEC TR 15504-6:2008 | Information technology — Process assessment — Part 6: An exemplar system life cycle process assessment model |
| ISO/IEC 15504-2:2003 | Information technology — Process assessment — Part 2: Performing an assessment |
| ISO/IEC 20000-1:2011 | Information technology — Service management — Part 1: Service management system requirements |
| ISO/IEC 15288:2008 | Systems and software engineering — System life cycle processes |
| ISO/IEC TR 15504-8:1998 | Information technology — Software process assessment — Part 8: Guide for use in determining supplier process capability |
| ISO/IEC 12207:2008 | Systems and software engineering — Software life cycle processes |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/IEC 15504-1:2004 | Information technology — Process assessment — Part 1: Concepts and vocabulary |
| ISO 10007:2017 | Quality management — Guidelines for configuration management |
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