PD ISO/IEC TR 90006:2013
Withdrawn
Information technology. Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011
Hardcopy , PDF
English
11-30-2013
11-02-2021
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Abbreviated terms
5 Introduction to ISO 9001 and ISO/IEC 20000-1
6 Management system requirements in ISO 9001
related to ISO/IEC 20000-1
7 Management system requirements in ISO/IEC 20000-1
and not in ISO 9001
Annex A (informative) - Comparison of requirements
between ISO 9001:2008 and ISO/IEC 20000-1:2011
Annex B (informative) - Comparison of requirements between
ISO/IEC 20000-1:2011 and ISO 9001:2008
Annex C (informative) - Integration of ISO 9001:2008 and
ISO/IEC 20000-1:2011
Bibliography
Gives guidelines for the application of ISO 9001:2008 to service management for IT services.
| Committee |
IST/60
|
| DocumentType |
Standard
|
| Pages |
92
|
| PublisherName |
British Standards Institution
|
| Status |
Withdrawn
|
| Standards | Relationship |
| ISO/IEC TR 90006:2013 | Identical |
| ISO/IEC TR 20000-5:2013 | Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1 |
| ISO/IEC TR 90005:2008 | Systems engineering — Guidelines for the application of ISO 9001 to system life cycle processes |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO 10004:2012 | Quality management — Customer satisfaction — Guidelines for monitoring and measuring |
| ISO 10008:2013 | Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions |
| ISO/IEC TR 20000-4:2010 | Information technology — Service management — Part 4: Process reference model |
| ISO/IEC 20000-1:2011 | Information technology — Service management — Part 1: Service management system requirements |
| ISO 10002:2014 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations |
| ISO/IEC 20000-2:2012 | Information technology — Service management — Part 2: Guidance on the application of service management systems |
| ISO 9004:2009 | Managing for the sustained success of an organization — A quality management approach |
| ISO/IEC 20000-3:2012 | Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/IEC 90003:2014 | Software engineering — Guidelines for the application of ISO 9001:2008 to computer software |
| ISO/IEC 27013:2015 | Information technology — Security techniques — Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 |
| ISO/IEC 27000:2016 | Information technology — Security techniques — Information security management systems — Overview and vocabulary |
| ISO/IEC TR 20000-10:2015 | Information technology — Service management — Part 10: Concepts and terminology |
| ISO 10007:2017 | Quality management — Guidelines for configuration management |
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