SAA/SNZ HB66:1996

1 - SAA/SNZ HB66:1996 ISO 9000 GUIDE FOR SMALL BUSINESS
4 - Preface
5 - Foreword
6 - Table of contents
8 - About this Handbook
10 - Quality Systems
13 - How to start
18 - Guidance on ISO 9001, ISO 9002 and ISO 9003
18 - Introduction
21 - Scope
23 - Normative reference
24 - Definitions
25 - Quality system requirements
87 - Annex A - Bibliography
91 - Annex I - How the key quality system standards compare
93 - Annex II - Explanation of terms used
98 - Annex III - Steps towards a quality system
108 - Annex IV - Brief outline of certification/registration

This Handbook provides guidance for small business on quality systems based on the AS/NZS/ISO 9000 series of Standards. The Handbook is identical with and has been reproduced from this ISO Handbook of the same title, and which is endorsed by ISO/TC 176, the Committee responsible for the ISO 9000 Standards. As such, the ISO Handbook provides Australian and New Zealand small businesses with an international perspective and understanding on the interpretation and implementation of ISO 9000 quality systems. It explains what quality systems are and gives examples of application. Guidance is provided on how small business could implement a quality system. The auditing process for certification is also described.

This International Standard specifies quality system requirements for use where a supplier's capability to design and supply conforming product needs to be demonstrated.The requirements specified are aimed primarily at achieving customer satisfaction by preventing nonconformity at all stages from design through to servicing.This International Standard is applicable in situations when a) design is required and the product requirements are stated principally in performance terms, or they need to be established, and b) confidence in product conformance can be attained by adequate demonstration of a supplier's capabilities in design, development, production, installation and servicing.NOTE 1 For informative references, see Annex A2).

First published as HB66(Int):1994.
Revised and designated HB66:1995.
Third edition 1996.