SANS 990-3 : 1ED 2008(R2014)
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
BUSINESS PROCESS OUTSOURCING AND OFFSHORING OPERATIONS - PART 3: BACK-OFFICE PROCESSING OPERATIONS
12-16-2023
11-23-2012
Describes generic requirements for quality operational practices in the business process outsourcing and offshoring sector (the 'BPO&O sector'), including captive operations relating to back-office processing operations, in any sector of industry, regardless of type and size, where any such operation needs to demonstrate the ability to provide clients and customers with products or services (or both) of consistent quality that continuously and proactively satisfy clients and customers, needs to demonstrate that it complies with applicable legal and regulatory requirements, and strives continuously to enhance client (for outsourced services), organizational (for captive services) and customer satisfaction through the effective application of this recommended practice and the continual improvement of operational practices.
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