UNE-CEN/TS 16880:2015
Superseded
View Superseded by
Service excellence - Creating outstanding customer experiences through service excellence
Hardcopy , PDF
Spanish, Castilian, English
12-16-2015
09-10-2025
This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations, and achieve customer delight. It does not focus on the provision of basic customer service which organizations should already have in place. This document applies to all organizations delivering services such as commercial organizations, public services and not-for-profit organizations.
| Committee |
CTN 309/SC 1
|
| DocumentType |
Standard
|
| Pages |
30
|
| PublisherName |
Asociación Española de Normalización
|
| Status |
Superseded
|
| SupersededBy |
| Standards | Relationship |
| PD CEN/TS 16880:2015 | Equivalent |
| S.R. CEN/TS 16880:2015 | Equivalent |
| CEN/TS 16880:2015 | Identical |
| DIN SPEC 77224:2011-07 | Achieving Customer Delight Through Service Excellence |
| ISO 10002:2014 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations |
| EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
| ISO 9001:2015 | Quality management systems — Requirements |
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