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UNE-EN ISO 18295-2:2018

Current

Current

The latest, up-to-date edition.

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)

Available format(s)

Hardcopy , PDF

Language(s)

English, Spanish, Castilian

Published date

03-28-2018

Committee
CTN GET14
DevelopmentNote
Supersedes UNE EN 15838. (03/2018)
DocumentType
Standard
Pages
16
PublisherName
Asociacion Espanola de Normalizacion
Status
Current
Supersedes

Standards Relationship
EN ISO 18295-2:2017 Identical
ISO 18295-2:2017 Identical

ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO 18295-1:2017 Customer contact centres — Part 1: Requirements for customer contact centres
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations

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