ISO 10003:2007
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
09-07-2018
English, French, Russian, Spanish, Castilian
11-20-2007
ISO 10003:2007 provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. ISO 10003:2007 is applicable to:
- complaints relating to the organization's products intended for, or required by, customers, the complaints-handling process or dispute-resolution process;
- resolution of disputes arising from domestic or cross-border business activities, including those arising from electronic commerce.
ISO 10003:2007 is intended for use by organizations regardless of type, size and product provided, and deals with
- guidance on determining when and how organizations can participate in dispute resolution,
- guidance on the selection of providers and use of their services,
- top management involvement in, and commitment to, dispute resolution and deployment of adequate resources within the organization,
- the essentials for fair, suitable, transparent and accessible dispute resolution,
- guidance on management of an organization's participation in dispute resolution, and
- monitoring, evaluating and improving the dispute-resolution process.
ISO 10003:2007 is not intended for certification or for contractual purposes. It does not apply to the resolution of other types of disputes, such as employment disputes. It is not intended to change any rights or obligations provided by applicable statutory and regulatory requirements.
ISO 10003:2007 does not apply to complaints handling within an organization.
DevelopmentNote |
DRAFT ISO/DIS 10003 is also available for this standard. (06/2017)
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DocumentType |
Standard
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Pages |
34
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PublisherName |
International Organization for Standardization
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Status |
Withdrawn
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SupersededBy |
Standards | Relationship |
ONORM ISO 10003 : 2008 | Identical |
DS ISO 10003 : 2007 | Identical |
FD ISO 10003 : 2008 FD | Identical |
GOST R ISO 10003 : 2009 | Identical |
NBN ISO 10003 : 2014 | Identical |
NEN ISO 10003 : 2007 | Identical |
NS ISO 10003 : 2007 | Identical |
I.S. ISO 10003:2007 | Identical |
PN ISO 10003 : 2009 | Identical |
UNI ISO 10003 : 2008 | Identical |
ANSI/ISO/ASQ 10003:2007 | Identical |
BIS IS/ISO 10003 : 2007(R2012) | Identical |
UNE-ISO 10003:2008 | Identical |
BS ISO 10003:2007 | Identical |
DIN ISO 10003:2008-07 | Identical |
CSA ISO 10003 : 2008 | Identical |
CSA ISO 10003 : 2008 : R2017 | Identical |
12/30270456 DC | BS ISO 18091. Quality management systems. Guidelines for the application of ISO 9001:2008 in local government |
BS EN 15224:2016 | Quality management systems. EN ISO 9001:2015 for healthcare |
UNE-ISO/IEC TS 17021-3:2014 | Conformity assessment -- Requirements for bodies providing audit and certification of management systems -- Part 3: Competence requirements for auditing and certification of quality management systems |
09/30140724 DC : 0 | BS ISO 26000 - GUIDANCE ON SOCIAL RESPONSIBILITY |
BS EN 15733:2009 | Services of real estate agents. Requirements for the provision of services of real estate agents |
DD ISO/TS 16949 : 2009 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
DD ISO/TS 29001 : 2010 | PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS |
CSA ISO 10001 : 2008 : R2017 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS |
CSA ISO 10001:2008 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS |
CSA ISO/TS 16949 : 2009(R2015) | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
CSA ISO 9001 : 2016 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS |
CSA ISO TS 16949 : 2009 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
I.S. EN 16844:2017+A2:2019 | Aesthetic medicine services - Non-surgical medical treatments |
IWA 27:2017 | Guiding principles and framework for the sharing economy |
ISO 15378:2017 | Primary packaging materials for medicinal products — Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP) |
ISO 10008:2013 | Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions |
PD ISO/TS 9002:2016 | Quality management systems. Guidelines for the application of ISO 9001:2015 |
NSAI/ISO Guide to ISO 9001:2015 | ISO 9001:2015 FOR SMALL ENTERPRISES - WHAT TO DO? - ADVICE FROM ISO/TC 176 |
S.R. CWA 16026:2009 | STANDARDISATION OF ONLINE DISPUTE RESOLUTION TOOLS |
I.S. EN ISO 9001:2015 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015) |
CEN/CLC ISO/IEC/TS 17021-3:2016 | Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 3: Competence requirements for auditing and certification of quality management systems (ISO/IEC/TS 17021-3:2013) |
EN 15224:2016 | Quality management systems - EN ISO 9001:2015 for healthcare |
CEN Guide 15:2012 | Guidance document for the development of service standards |
SAE AS9120B | Quality Management Systems – Requirements for Aviation, Space, and Defense Distributors |
DIN EN 15733:2011-07 | Services of real estate agents - Requirements for the provision of services of real estate agents |
DD ISO/TS 10004:2010 | Quality management. Customer satisfaction. Guidelines for monitoring and measuring |
UNE 179008:2016 | Quality management system for liver transplantation units |
ISO 10018:2012 | Quality management Guidelines on people involvement and competence |
DIN ISO 26000:2011-01 | Guidance on social responsibility (ISO 26000:2010) |
BS EN ISO 9004:2018 | Quality management. Quality of an organization. Guidance to achieve sustained success |
17/30359420 DC : 0 | BS ISO 10001 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS |
BS EN 15838:2009 | Customer contact centres. Requirements for service provision |
BS ISO 10018:2012 | Quality management. Guidelines on people involvement and competence |
PD CEN/CLC ISO/IEC TS 17021-3:2016 | Conformity assessment. Requirements for bodies providing audit and certification of management systems Competence requirements for auditing and certification of quality management systems |
08/30195548 DC : 0 | DD ISO/TS 16949: 2009 - QUALITY MANAGEMENT SYSTEMS: PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
BS EN ISO 18295-2:2017 | Customer contact centres Requirements for clients using the services of customer contact centres |
DD CEN ISO/TS 29001:2011 | Petroleum, petrochemical and natural gas industries. Sector-specific quality management systems. Requirements for product and service supply organizations |
13/30278952 DC : 0 | BS EN 16372 - AESTHETIC SURGERY AND AESTHETIC NON-SURGICAL MEDICAL SERVICES |
CSA ISO 26000 : 2016 | GUIDANCE ON SOCIAL RESPONSIBILITY |
16/30300699 DC : 0 | BS EN ISO 18295-2 - CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR USING THE SERVICES OF CUSTOMER CONTACT CENTRES |
I.S. EN 16844:2017 | AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL PROCEDURES |
CSA ISO TS 16949 : 2009 : R2015 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
09/30204355 DC : 0 | ISO/TS 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING |
UNI ISO 18091 : 2014 | QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 IN LOCAL GOVERNMENT |
I.S. EN 15838:2009 | CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION |
I.S. ISO 10001:2007 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS |
BS ISO 26000:2010 | Guidance on social responsibility |
UNI CEI ISO/IEC TS 17021-3 : 2013 | CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEM |
UNE-EN 15224:2017 | Quality management systems - EN ISO 9001:2015 for healthcare |
BS ISO 10002:2014 | Quality management. Customer satisfaction. Guidelines for complaints handling in organizations |
UNI ISO TS 16949 : 2009 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
EN ISO 9000:2015 | Quality management systems - Fundamentals and vocabulary (ISO 9000:2015) |
ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
ISO 18295-2:2017 | Customer contact centres — Part 2: Requirements for clients using the services of customer contact centres |
ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
ISO/TS 29001:2010 | Petroleum, petrochemical and natural gas industries Sector-specific quality management systems Requirements for product and service supply organizations |
UNE-EN ISO 9000:2015 | Quality management systems - Fundamentals and vocabulary (ISO 9000:2015) |
BS ISO 10004:2012 | Quality management. Customer satisfaction. Guidelines for monitoring and measuring |
15/30329378 DC : 0 | BS EN 9110 - AEROSPACE SERIES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION MAINTENANCE ORGANIZATIONS |
15/30317874 DC : 0 | BS EN 16844 - AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL PROCEDURES |
15/30328933 DC : 0 | BS EN 9100 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE ORGANIZATIONS |
15/30329382 DC : 0 | BS EN 9120 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE DISTRIBUTORS |
I.S. EN ISO 18295-2:2017 | CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017) |
PD ISO/TS 16949:2009 | Quality management systems. Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations |
12/30271063 DC : 0 | PD ISO/IEC/TS 17021-3 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS |
UNE-EN 16372:2015 | Aesthetic surgery services |
17/30359429 DC : 0 | BS ISO 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING |
12/30254927 DC : 0 | BS EN 16372 - AESTHETIC SURGERY SERVICES |
DIN EN ISO 18295-2:2016-07 (Draft) | CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017) |
I.S. ISO 26000:2010 | GUIDANCE ON SOCIAL RESPONSIBILITY |
UNI ISO 10018 : 2013 | QUALITY MANAGEMENT - GUIDELINES ON PEOPLE INVOLVEMENT AND COMPETENCE |
I.S. EN 16372:2014 | AESTHETIC SURGERY SERVICES |
I.S. EN 15224:2016 | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
EN ISO 15378:2017 | Primary packaging materials for medicinal products - Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP) (ISO 15378:2017) |
ISO 18091:2014 | Quality management systems Guidelines for the application of ISO 9001:2008 in local government |
UNI ISO/TS 10004 : 2011 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING |
UNI EN 15838 : 2010 | CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION |
EN 16844:2017 | Aesthetic medicine services - Non-surgical medical treatments |
ISO/IEC Guide 76:2008 | Development of service standards Recommendations for addressing consumer issues |
UNE-EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
UNE-ISO 10018:2015 | Quality management. Guidelines on people involvement and competence |
I.S. EN ISO 9000:2015 | QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015) |
BIS IS/ISO/TS 16949 : 2009 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
UNE-ISO 10002:2015 | Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations |
08/30135847 DC : DRAFT AUG 2008 | BS ISO 9004 - MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
BS ISO 10008:2013 | Quality management. Customer satisfaction. Guidelines for business-to-consumer electronic commerce transactions |
UNE-EN 15838:2010 | Customer Contact Centres - Requirements for service provision |
UNE-ISO 26000:2012 | Guidance on social responsibility |
10/30238393 DC : 0 | BS ISO 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING |
14/30273523 DC : 0 | BS EN ISO 9001 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS |
BS EN ISO 15378:2017 | Primary packaging materials for medicinal products. Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP) |
SWIFT 2:2009 | EMBEDDING EFFECTIVE MANAGEMENT SYSTEMS IN PUBLIC SECTOR ORGANIZATIONS - GUIDANCE FOR THE IMPLEMENTATION OF ISO 9001:2008 |
PD ISO/TS 12812-5:2017 | Core banking. Mobile financial services Mobile payments to businesses |
UNI CEN ISO/TS 29001 : 2011 | PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS |
BS ISO/IEC 19796-3:2009 | Information technology. Learning, education and training. Quality management, assurances and metrics Reference methods and metrics |
PREN 9100 : 200P4 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENCE ORGANIZATIONS |
16/30334735 DC : 0 | BS EN 15224 - HEALTH CARE SERVICES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS BASED ON EN ISO 9001:2015 |
BIS IS/ISO 9000 : 2015 | QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY |
UNI ISO 10001 : 2008 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS |
IWA 4:2009 | Quality management systems Guidelines for the application of ISO 9001:2008 in local government |
PREN 15224 : DRAFT 2016 | HEALTH CARE SERVICES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS BASED ON EN ISO 9001:2015 |
EN ISO 9004:2018 | Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018) |
ISO 10004:2012 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
DIN EN ISO 9000:2015-11 | QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015) |
ISO 26000:2010 | Guidance on social responsibility |
ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
ISO/IEC TS 17021-3:2013 | Conformity assessment Requirements for bodies providing audit and certification of management systems Part 3: Competence requirements for auditing and certification of quality management systems |
UNE-ISO 18091:2015 | Quality management systems -- Guidelines for the application of ISO 9001:2008 in local government |
ISO 9001:2015 | Quality management systems — Requirements |
EN ISO 18295-2:2017 | Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017) |
EN 16372:2014 | Aesthetic surgery services |
EN 15733:2009 | Services of real estate agents - Requirements for the provision of services of real estate agents |
EN 15838:2009 | Customer Contact Centres - Requirements for service provision |
CSA ISO 10008 : 2015 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS |
12/30209299 DC : 0 | BS ISO 10008 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS |
BS EN 16372:2014 | Aesthetic surgery services |
18/30358588 DC : 0 | BS EN ISO 29001 - PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS |
ISO/TS 16949:2009 | Quality management systems Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations |
UNE-ISO 10004:2015 | Quality managemen. Customer satisfaction. Guidelines for monitoring and measuring |
16/30343033 DC : 0 | BS ISO/IEC 17021-3 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS |
UNE-ISO/TS 9002:2017 | Quality management systems -- Guidelines for the application of ISO 9001:2015 |
DIN EN 15224:2016-04 (Draft) | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
UNE-CEN/CLC ISO/IEC/TS 17021-3:2016 | Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 3: Competence requirements for auditing and certification of quality management systems (ISO/IEC/TS 17021-3:2013) |
BS PD ISO/IEC TS 17021-3 : 2013 | CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS |
CSA ISO 9004 : 2009 | MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
S.R. CEN/CLC/ISO/IEC/TS 17021-3:2016 | CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS (ISO/IEC/TS 17021-3:2013) |
CSA ISO 9004 : 2009 : R2015 | MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
BS ISO 10001:2007 | Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations |
DIN EN ISO 9004:2009-12 | MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
SAE AS9100D | Quality Management Systems - Requirements for Aviation, Space, and Defense Organizations |
SAE AS9110C | Quality Management Systems – Requirements for Aviation Maintenance Organizations |
ISO/TS 10004:2010 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
UNE 179002:2018 | Health services. Quality management system for health care transport organization. |
I.S. EN ISO 9004:2009 | QUALITY MANAGEMENT - QUALITY OF AN ORGANIZATION - GUIDANCE TO ACHIEVE SUSTAINED SUCCESS (ISO 9004:2018) |
UNE-EN ISO 18295-2:2018 | Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017) |
ISO 9004:2018 | Quality management — Quality of an organization — Guidance to achieve sustained success |
S.R. ISO/TS 9002:2016 | QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2015 |
UNI ISO 10004 : 2013 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING |
ISO/IEC 19796-3:2009 | Information technology — Learning, education and training — Quality management, assurance and metrics — Part 3: Reference methods and metrics |
ISO/TS 17582:2014 | Quality management systems Particular requirements for the application of ISO 9001:2008 for electoral organizations at all levels of government |
S.R. CEN ISO TS 29001:2011 | PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS |
UNI ISO 26000 : 2010 | GUIDANCE ON SOCIAL RESPONSIBILITY |
ISO/TS 12812-5:2017 | Core banking — Mobile financial services — Part 5: Mobile payments to businesses |
BS EN 16844 : 2017 | AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL TREATMENTS |
I.S. EN ISO 15378:2017 | PRIMARY PACKAGING MATERIALS FOR MEDICINAL PRODUCTS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015, WITH REFERENCE TO GOOD MANUFACTURING PRACTICE (GMP) (ISO 15378:2017) |
DIN EN ISO 9001:2015-11 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015) |
BS EN ISO 9000:2015 | Quality management systems. Fundamentals and vocabulary |
BS EN ISO 9001:2015 | Quality management systems. Requirements |
DIN EN 15224:2017-05 | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
CEN ISO/TS 29001:2011 | Petroleum, petrochemical and natural gas industries - Sector-specific quality management systems - Requirements for product and service supply organizations (ISO/TS 29001:2010) |
DIN EN 15838:2010-02 | CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION |
CSA ISO 9000 : 2016 | QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY |
ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
ISO 10015:1999 | Quality management Guidelines for training |
ISO/IEC Guide 37:2012 | Instructions for use of products by consumers |
ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
ISO 9001:2015 | Quality management systems — Requirements |
ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
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