16/30300699 DC : 0
Superseded
View Superseded by
BS EN ISO 18295-2 - CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR USING THE SERVICES OF CUSTOMER CONTACT CENTRES
Hardcopy , PDF
English
08-31-2017
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Customer Experience
5 Client relationship with the CCC
BIBLIOGRAPHY
BS EN ISO 18295-2.
| Committee |
SVS/0
|
| DocumentType |
Draft
|
| Pages |
16
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy |
| ISO 10004:2012 | Quality management — Customer satisfaction — Guidelines for monitoring and measuring |
| ISO 10003:2007 | Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations |
| ISO 10002:2014 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations |
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