• There are no items in your cart

ISO 10001:2007

Withdrawn

Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

View Superseded by

Quality management Customer satisfaction Guidelines for codes of conduct for organizations

Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Withdrawn date

09-08-2018

Language(s)

English, French, Russian, Spanish, Castilian

Published date

11-20-2007

ISO 10001:2007 provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. ISO 10001:2007 is applicable to product-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations.

ISO 10001:2007 is intended for use by organizations regardless of type, size and product provided, including organizations that design customer satisfaction codes of conduct for use by other organizations. Annex C gives guidance specifically for small businesses.

ISO 10001:2007 does not prescribe the substantive content of customer satisfaction codes of conduct, nor does it address other types of codes of conduct, such as those that relate to the interaction between an organization and its personnel, or between an organization and its suppliers.

ISO 10001:2007 is not intended for certification or for contractual purposes, and it is not intended to change any rights or obligations provided by applicable statutory and regulatory requirements.

DevelopmentNote
DRAFT ISO/DIS 10001 is also available for this standard. (06/2017)
DocumentType
Standard
Pages
18
PublisherName
International Organization for Standardization
Status
Withdrawn
SupersededBy

12/30270456 DC BS ISO 18091. Quality management systems. Guidelines for the application of ISO 9001:2008 in local government
SAE AS 9120 : 2016 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE DISTRIBUTORS
EN ISO 15378:2017 Primary packaging materials for medicinal products - Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP) (ISO 15378:2017)
UNE-ISO/IEC TS 17021-3:2014 Conformity assessment -- Requirements for bodies providing audit and certification of management systems -- Part 3: Competence requirements for auditing and certification of quality management systems
09/30140724 DC : 0 BS ISO 26000 - GUIDANCE ON SOCIAL RESPONSIBILITY
I.S. EN 16844:2017 AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL PROCEDURES
DD ISO/TS 16949 : 2009 QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
08/30195548 DC : 0 DD ISO/TS 16949: 2009 - QUALITY MANAGEMENT SYSTEMS: PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
SWIFT 2:2009 EMBEDDING EFFECTIVE MANAGEMENT SYSTEMS IN PUBLIC SECTOR ORGANIZATIONS - GUIDANCE FOR THE IMPLEMENTATION OF ISO 9001:2008
DD ISO/TS 29001 : 2010 PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS
CSA ISO TS 16949 : 2009 : R2015 QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
CSA ISO 9001 : 2016 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
CSA ISO TS 16949 : 2009 QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
IWA 27:2017 Guiding principles and framework for the sharing economy
IWA 4:2009 Quality management systems Guidelines for the application of ISO 9001:2008 in local government
PD ISO/TS 9002:2016 Quality management systems. Guidelines for the application of ISO 9001:2015
NSAI/ISO Guide to ISO 9001:2015 ISO 9001:2015 FOR SMALL ENTERPRISES - WHAT TO DO? - ADVICE FROM ISO/TC 176
S.R. CEN ISO TS 29001:2011 PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS
I.S. EN 16224:2012 HEALTHCARE PROVISION BY CHIROPRACTORS
UNE-EN 15224:2017 Quality management systems - EN ISO 9001:2015 for healthcare
I.S. EN ISO 9001:2015 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015)
CEN/CLC ISO/IEC/TS 17021-3:2016 Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 3: Competence requirements for auditing and certification of quality management systems (ISO/IEC/TS 17021-3:2013)
EN 15224:2016 Quality management systems - EN ISO 9001:2015 for healthcare
DIN EN 15224:2017-05 QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE
CEN Guide 15:2012 Guidance document for the development of service standards
DIN ISO 26000:2011-01 Guidance on social responsibility (ISO 26000:2010)
BS EN 15224:2016 Quality management systems. EN ISO 9001:2015 for healthcare
DD ISO/TS 10004:2010 Quality management. Customer satisfaction. Guidelines for monitoring and measuring
UNE 179008:2016 Quality management system for liver transplantation units
BS ISO 10018:2012 Quality management. Guidelines on people involvement and competence
DD CEN ISO/TS 29001:2011 Petroleum, petrochemical and natural gas industries. Sector-specific quality management systems. Requirements for product and service supply organizations
13/30278952 DC : 0 BS EN 16372 - AESTHETIC SURGERY AND AESTHETIC NON-SURGICAL MEDICAL SERVICES
DIN EN 16224:2015-03 HEALTHCARE PROVISION BY CHIROPRACTORS
CSA ISO 26000 : 2016 GUIDANCE ON SOCIAL RESPONSIBILITY
09/30204355 DC : 0 ISO/TS 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
CSA ISO/TS 16949 : 2009(R2015) QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
I.S. ISO 10003:2007 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
ISO 15378:2017 Primary packaging materials for medicinal products — Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP)
ISO 9004:2018 Quality management — Quality of an organization — Guidance to achieve sustained success
BS EN 16224 : 2012 HEALTHCARE PROVISION BY CHIROPRACTORS
I.S. ISO 26000:2010 GUIDANCE ON SOCIAL RESPONSIBILITY
UNI ISO 18091 : 2014 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 IN LOCAL GOVERNMENT
UNI CEI ISO/IEC TS 17021-3 : 2013 CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEM
BS ISO 10002:2014 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
UNI ISO TS 16949 : 2009 QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
I.S. 373:2013 UNIVERSAL DESIGN FOR CUSTOMER ENGAGEMENT IN TOURISM SERVICES
EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
EN ISO 9000:2015 Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO/TS 29001:2010 Petroleum, petrochemical and natural gas industries Sector-specific quality management systems Requirements for product and service supply organizations
UNE-EN ISO 9000:2015 Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)
BS ISO 10004:2012 Quality management. Customer satisfaction. Guidelines for monitoring and measuring
15/30329378 DC : 0 BS EN 9110 - AEROSPACE SERIES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION MAINTENANCE ORGANIZATIONS
BS EN ISO 9004:2018 Quality management. Quality of an organization. Guidance to achieve sustained success
15/30317874 DC : 0 BS EN 16844 - AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL PROCEDURES
PD CEN/CLC ISO/IEC TS 17021-3:2016 Conformity assessment. Requirements for bodies providing audit and certification of management systems Competence requirements for auditing and certification of quality management systems
PD ISO/TS 16949:2009 Quality management systems. Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations
12/30271063 DC : 0 PD ISO/IEC/TS 17021-3 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS
UNE-EN 16372:2015 Aesthetic surgery services
17/30359429 DC : 0 BS ISO 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
12/30254927 DC : 0 BS EN 16372 - AESTHETIC SURGERY SERVICES
CSA ISO 10003 : 2008 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
17/30359426 DC : 0 BS ISO 10003 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
UNI ISO 10003 : 2008 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
SAE AS 9110 : 2016 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION MAINTENANCE ORGANIZATIONS
UNI ISO 10018 : 2013 QUALITY MANAGEMENT - GUIDELINES ON PEOPLE INVOLVEMENT AND COMPETENCE
I.S. EN 16372:2014 AESTHETIC SURGERY SERVICES
I.S. EN 15224:2016 QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE
ISO 18091:2014 Quality management systems Guidelines for the application of ISO 9001:2008 in local government
UNI ISO/TS 10004 : 2011 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
BS ISO 10003:2007 Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations
EN 16844:2017 Aesthetic medicine services - Non-surgical medical treatments
ISO/IEC Guide 76:2008 Development of service standards Recommendations for addressing consumer issues
UNE-EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
UNE-ISO 10018:2015 Quality management. Guidelines on people involvement and competence
I.S. EN ISO 9000:2015 QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015)
BIS IS/ISO/TS 16949 : 2009 QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
ISO/TS 10004:2010 Quality management Customer satisfaction Guidelines for monitoring and measuring
UNE-ISO 10002:2015 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
08/30135847 DC : DRAFT AUG 2008 BS ISO 9004 - MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
15/30329382 DC : 0 BS EN 9120 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE DISTRIBUTORS
BS ISO 10008:2013 Quality management. Customer satisfaction. Guidelines for business-to-consumer electronic commerce transactions
UNE-ISO 26000:2012 Guidance on social responsibility
UNE-ISO/TS 9002:2017 Quality management systems -- Guidelines for the application of ISO 9001:2015
10/30238393 DC : 0 BS ISO 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
14/30273523 DC : 0 BS EN ISO 9001 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
BS EN ISO 15378:2017 Primary packaging materials for medicinal products. Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP)
CSA ISO 10003 : 2008 : R2017 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
UNI CEN ISO/TS 29001 : 2011 PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS
BS ISO/IEC 19796-3:2009 Information technology. Learning, education and training. Quality management, assurances and metrics Reference methods and metrics
I.S. EN 16844:2017+A2:2019 Aesthetic medicine services - Non-surgical medical treatments
CSA ISO 9004 : 2009 : R2015 MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
PREN 9100 : 200P4 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENCE ORGANIZATIONS
16/30334735 DC : 0 BS EN 15224 - HEALTH CARE SERVICES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS BASED ON EN ISO 9001:2015
BIS IS/ISO 9000 : 2015 QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY
SWiFT 9:2012 UNIVERSAL DESIGN FOR ENERGY SUPPLIERS
PREN 15224 : DRAFT 2016 HEALTH CARE SERVICES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS BASED ON EN ISO 9001:2015
ISO/IEC 19796-3:2009 Information technology — Learning, education and training — Quality management, assurance and metrics — Part 3: Reference methods and metrics
BS ISO 26000:2010 Guidance on social responsibility
EN ISO 9004:2018 Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018)
ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
I.S. EN ISO 15378:2017 PRIMARY PACKAGING MATERIALS FOR MEDICINAL PRODUCTS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015, WITH REFERENCE TO GOOD MANUFACTURING PRACTICE (GMP) (ISO 15378:2017)
DIN EN ISO 9000:2015-11 QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015)
ISO 26000:2010 Guidance on social responsibility
ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO/IEC TS 17021-3:2013 Conformity assessment Requirements for bodies providing audit and certification of management systems Part 3: Competence requirements for auditing and certification of quality management systems
UNE-ISO 18091:2015 Quality management systems -- Guidelines for the application of ISO 9001:2008 in local government
ISO 9001:2015 Quality management systems — Requirements
EN 16372:2014 Aesthetic surgery services
EN 16224:2012+A1:2014 Healthcare provision by chiropractors
CSA ISO 10008 : 2015 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS
12/30209299 DC : 0 BS ISO 10008 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS
BS EN 16372:2014 Aesthetic surgery services
18/30358588 DC : 0 BS EN ISO 29001 - PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS
ISO 10008:2013 Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
15/30328933 DC : 0 BS EN 9100 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE ORGANIZATIONS
ISO/TS 16949:2009 Quality management systems Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations
UNE-ISO 10004:2015 Quality managemen. Customer satisfaction. Guidelines for monitoring and measuring
16/30343033 DC : 0 BS ISO/IEC 17021-3 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS
DIN EN 15224:2016-04 (Draft) QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE
BIP 2222 : 2012 COMPLAINTS MANAGEMENT - TURNING NEGATIVES INTO POSITIVES (INCLUDING BS ISO 10002:2004 AND BS ISO 10003:2007)
UNE-CEN/CLC ISO/IEC/TS 17021-3:2016 Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 3: Competence requirements for auditing and certification of quality management systems (ISO/IEC/TS 17021-3:2013)
BS PD ISO/IEC TS 17021-3 : 2013 CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS
CSA ISO 9004 : 2009 MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
SAE AS 9100D : 2016 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE ORGANIZATIONS
ISO 10018:2012 Quality management Guidelines on people involvement and competence
UNE 179002:2018 Health services. Quality management system for health care transport organization.
I.S. EN ISO 9004:2009 QUALITY MANAGEMENT - QUALITY OF AN ORGANIZATION - GUIDANCE TO ACHIEVE SUSTAINED SUCCESS (ISO 9004:2018)
S.R. CEN/CLC/ISO/IEC/TS 17021-3:2016 CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS (ISO/IEC/TS 17021-3:2013)
S.R. ISO/TS 9002:2016 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2015
UNI ISO 10004 : 2013 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
DIN EN ISO 9004:2009-12 MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
UNI ISO 26000 : 2010 GUIDANCE ON SOCIAL RESPONSIBILITY
UNI EN 16224 : 2014 HEALTHCARE PROVISION BY CHIROPRACTORS
BS EN 16844 : 2017 AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL TREATMENTS
DIN EN ISO 9001:2015-11 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015)
BS EN ISO 9000:2015 Quality management systems. Fundamentals and vocabulary
BS EN ISO 9001:2015 Quality management systems. Requirements
CEN ISO/TS 29001:2011 Petroleum, petrochemical and natural gas industries - Sector-specific quality management systems - Requirements for product and service supply organizations (ISO/TS 29001:2010)
CSA ISO 9000 : 2016 QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY

ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO/IEC Guide 37:2012 Instructions for use of products by consumers
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary

US$73.00
Excluding Tax where applicable

Access your standards online with a subscription

Features

  • Simple online access to standards, technical information and regulations.

  • Critical updates of standards and customisable alerts and notifications.

  • Multi-user online standards collection: secure, flexible and cost effective.