SWiFT 9:2012

Foreword
Introduction
1 Scope
2 Terms and definitions
3 Achieving Universal Design
4 Energy product and service communication requirements
Annex A (informative) - Universal Design Makes Good
        Business Sense
Annex B (informative) - Procurement Policy and Practice
        for Universal Design
Annex C (informative) - The 7 Principles and 29 Guidelines
        of Universal Design
Annex D (informative) - Customer Capabilities and Preferences
Annex E (informative) - Tables for using the Universal
        Design Principles and Guidelines in energy
        product and service design
Annex F (informative) - Written communication
Annex G (informative) - Verbal communication
Annex H (informative) - Web based communication - WCAG
        2.0 Guidelines for Organizations
Annex I (informative) - SMS Based Communication
Bibliography

Provides requirements and guidance on Universal Design for Energy Suppliers to household customers in the provision of energy products, supporting services and associated communications.