ISO/TS 10004:2010
Withdrawn
View Superseded by
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Hardcopy , PDF
French, English
04-08-2010
03-22-2019
ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.
ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.
| Committee |
ISO/TC 176/SC 3
|
| DevelopmentNote |
DRAFT ISO/DIS 10004 is also available for this standard. (02/2011)
|
| DocumentType |
Technical Specification
|
| Pages |
30
|
| PublisherName |
International Organization for Standardization
|
| Status |
Withdrawn
|
| SupersededBy |
| Standards | Relationship |
| TS ISO 10004:2011 | Identical |
| NEN NPR ISO/TS 10004 : 2010 | Identical |
| DD ISO/TS 10004:2010 | Identical |
| DIN SPEC 91234 : 2011 | Identical |
| FD ISO/TS 10004 : 2010 FD | Identical |
| DIN ISO/TS 10004;DIN SPEC 91234:2011-11 | Identical |
| UNE-ISO/TS 10004:2010 EX | Identical |
| CEN Guide 15:2012 | Guidance document for the development of service standards |
| ISO 10018:2012 | Quality management — Guidelines on people involvement and competence |
| BS ISO 10018:2012 | Quality management. Guidelines on people involvement and competence |
| BIP 2208 : 2010 | CUSTOMER SERVICES COLLECTION - QUALITY SERVICE - COMPETITIVE BUSINESS, AND THE STANDARDS BS 8477, BS ISO 10001 AND BS ISO 10002 |
| 12/30271063 DC : 0 | PD ISO/IEC/TS 17021-3 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS |
| SWiFT 9:2012 | UNIVERSAL DESIGN FOR ENERGY SUPPLIERS |
| 12/30209299 DC : 0 | BS ISO 10008 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS |
| BIP 2206:2012 | Quality in market research from theory to practice |
| DIN EN ISO 9004:2009-12 | MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
| UNE-ISO 10018:2015 | Quality management. Guidelines on people involvement and competence |
| ISO 10001:2007 | Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations |
| ISO/TR 10017:2003 | Guidance on statistical techniques for ISO 9001:2000 |
| ISO 10003:2007 | Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations |
| ISO/TR 13425:2006 | Guidelines for the selection of statistical methods in standardization and specification |
| ISO 10002:2014 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization — A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
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