TS ISO 10004:2011
Withdrawn
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
English
11-30-2011
09-28-2022
This Technical Specification provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This Technical Specification is intended for use by organizations regardless of type, size or product provided. The focus of this Technical Specification is on customers external to the organization.
| Committee |
QR-008
|
| DocumentType |
Technical Specification
|
| ISBN |
978 0 7337 9975 4
|
| Pages |
29
|
| PublisherName |
Standards Australia
|
| Status |
Withdrawn
|
| Standards | Relationship |
| ISO/TS 10004:2010 | Identical |
First published as TS ISO 10004:2011.
| AS/NZS ISO 9000:2006 | Quality management systems - Fundamentals and vocabulary |
| HB 90.1:2012 | The Small Business Handbook - Guide to ISO 9001:2008 |
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