• Shopping Cart
    There are no items in your cart

04/30037050 DC : DRAFT JUNE 2004

Superseded

Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

View Superseded by

ISO/IEC 17021 - GENERAL REQUIREMENTS FOR BODIES OPERATING ASSESSMENT AND CERTIFICATION/REGISTRATION OF QUALITY OR ENVIRONMENTAL MANAGEMENT SYSTEMS

Superseded date

10-31-2006

Superseded by

BS EN ISO/IEC 17021:2011

Published date

11-23-2012

Sorry this product is not available in your region.

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Principles for third-party certification bodies
   4.1 General
   4.2 Impartiality
   4.3 Competence
   4.4 Responsibility
   4.5 Openness
   4.6 Confidentiality
   4.7 Resolution of complaints
5 General requirements for management system certification
   bodies
   5.1 Legal and contractual matters
        5.1.1 Legal responsibility
        5.1.2 Certification agreement
        5.1.3 Responsibility for certification decisions
   5.2 Management of Impartiality
   5.3 Liability and financing
6 Structural requirements for management system certification
   bodies
   6.1 Organizational structure and top management
   6.2 Committee for safeguarding impartiality
7 Human resource requirements for management system certification
   bodies
   7.1 Competence of management and personnel
   7.2 Personnel involved in the certification process
   7.3 Use of individual external auditors and external technical
        experts
   7.4 Personnel records
   7.5 Outsourcing
8 Information requirements for management system certification
   bodies
   8.1 Publicly accessible information
   8.2 Certification documents
   8.3 Directory of certified clients
   8.4 Reference to certification and use of marks
   8.5 Confidentiality
   8.6 Information exchange between a certification body and its
        clients
        8.6.1 Information on the certification process and
               requirements
        8.6.2 Notice of changes by a certification body
        8.6.3 Notice of changes by a client
9 Process requirements for management system certification bodies
   9.1 General requirements applicable to any audit
   9.2 Initial audit and certification
        9.2.1 Application
        9.2.2 Application review
        9.2.3 Initial certification audit
        9.2.4 Initial certification audit reports
        9.2.5 Post-audit activities
        9.2.6 Initial certification decision granting or
               extending certification
   9.3 Surveillance activities
        9.3.1 Surveillance
        9.3.2 Surveillance audit
        9.3.2 Surveillance audit report
        9.3.4 Maintaining certification
   9.4 Recertification
        9.4.1 Recertification cycle
        9.4.2 Recertification audit plan
        9.4.3 Recertification audit
        9.4.4 Recertification audit report
        9.4.5 Recertification decision
   9.5 Special audits
   9.6 Suspending, withdrawing or reducing scope of certification
   9.7 Appeals
   9.8 Complaints
   9.9 Records on certified clients
10 Management system requirements for management system
   certification bodies
   10.1 General
   10.2 Quality manual
   10.3 Customer focus
   10.4 Management review
   10.5 Design and development
Annex A (normative) Stage 1 audit
Annex B (normative) Stage 2 audit
Annex C (informative) Auditor independence, impartiality and
        conflict of interest
        C.1 Scope
        C.2 Structure
        C.3 Threats to auditor independence
        C.4 Safeguards to auditor independence
        C.5 Assessing the level of independence risk
        C.6 Determining the acceptability of the level
             of independence risk
        C.7 Auditor independence - Organisational and
             structural issues
Annex D (normative) Correspondence between ISO 9001 and
        ISO/IEC 17021
Bibliography

Committee
QS/3
DocumentType
Draft
PublisherName
British Standards Institution
Status
Superseded
SupersededBy

ISO 19011:2011 Guidelines for auditing management systems
ISO/IEC 17030:2003 Conformity assessment General requirements for third-party marks of conformity
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 14001:2015 Environmental management systems — Requirements with guidance for use
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary

Access your standards online with a subscription

Features

  • Simple online access to standards, technical information and regulations.

  • Critical updates of standards and customisable alerts and notifications.

  • Multi-user online standards collection: secure, flexible and cost effective.